FSP MANAGEMENT: Business process management
Institutional strength of a financial service provider is based on its human resource capacity and corporate culture, both of which are expressed through the policies and processes that deliver services effectively to rural clients.
Technologies for delivering financial services are advancing, opening new ways to expand access to financial services. Yet, at its core, financial services remain a people business. In financial services, technology is most effective when employed by staff who understand clients’ needs and work in systems that are designed to respond to those needs.
The organizational structure and internal systems of a financial institutions determine how it responds to market opportunities and market risks. ACCESS supports its partners to ensure that organizational goals, structure and systems are aligned in order to achieve operational goals.
- Financial performance and measurement analysis
- Asset and liability management
- Risk Management
- Delinquency control and portfolio quality management
- Credit and business appraisal
- Branch operations management
- Internal audit and control
- Customer care and client relations
INNOVATIVE APPROACHES TO SUCCESS
Rather than make decisions for our partners, ACCESS’s team guides our partners along a structured journey from identifying their needs to developing solutions that are most appropriate for them and over which they have full ownership.
RESULTS AND REFERENCES
- Capacity building and capital expansion for social funds targeting disabled households: Schmitz Foundation, 2014-17.
- Training on Delinquency Control and Portfolio Quality Management: Oikocredit, 2015.
- Training of Trainers on Internal Financial and Social Auditing: Conducted under the “Improving Financial Inclusion and Social Impact toward Food Security in Southeast Asia” program, funded by the European Union and Agence Francaise de Developpement, 2010-13.
- Training and coaching on Risk Management & Financial Modeling among MFIs: Conducted under the “Improving Financial Inclusion and Social Impact toward Food Security in Southeast Asia” program, funded by the European Union and Agence Francaise de Developpement, 2010-13.
- Training on basic business and credit appraisal, delinquency control and portfolio quality management for First Microfinance Bank of Pakistan: Japan International Cooperation Agency, 2010-11.
- Training on Risk Management, Delinquency Control and Portfolio Quality Management: ADB Japan Fund for Poverty Reduction, 2011.
- Improving Strategic and Business Planning Capacity and Skills for MFIs: ADB Japan Fund for Poverty Reduction, 2010.
- Training on accounting and financial recordkeeping for microfinance: Médecins du Monde Nepal, 2009.