FINANCIAL INCLUSION

CLIENT PROTECTION: Protecting clients from harm

Using the Smart Campaign’s Client Protection assessment tools, ACCESS has worked with numerous financial service providers to identify the gaps in their client protection practices. Most importantly, ACCESS has helped them develop policies and ensure that those policies are practiced in the field. Examples include communication tools to protect client data, setting up grievance mechanisms, and avoiding over-indebtedness through improved client assessment.

SERVICES OFFERED

  • SMART Campaign certified client protection assessments using the
  • Design of policies and products, policies and procedures for protecting clients
  • Mainstreaming of new products, policies and procedures for protecting clients

INNOVATIVE APPROACHES TO SUCCESS

ACCESS designs client protection policies and procedures with an eye toward enhancing the competitive advantage of its client financial institutions.

RESULTS AND REFERENCES

  • Strengthening of client protection practices in three rural financial institutions in the Philippines through the enhancement of policies and procedures for a newly-developed agri-microfinance loan and risk mitigating savings and insurance products: Conducted under the “Improving Livelihood of Small Scale Low Income Farmers affected by Typhoon Haiyan through Enhanced Institutional Capacities of Cooperatives in Eastern Visayas” program funded by the Japan International Cooperation Agency, 2016-19.
  • Strengthening of client protection practices in three rural financial institutions in the Philippines through the enhancement of policies and procedures for a newly-developed agri-microfinance loan product: Conducted under the “Building Wealth for Filipino Farmers” program, funded by Citi Foundation and Schmitz Schtiftung, 2013-14.
  • Strengthening of client protection practices in three rural financial institutions in the Philippines through the enhancement of policies and procedures for a newly-developed agri-microfinance loan product: Conducted under the “Improving Financial Access of Small Scale Farmers in Mindanao” program funded by the Japan International Cooperation Agency, 2011-14.
  • External client protection assessment of AMK MFI in Cambodia as part of the AFD-funded CMA project Assessment on the Practices of Microfinance Institutions towards the Client Protection Principles in Cambodia: Cambodia Microfinance Association, 2013-14.
  • Strengthening of client protection practices in 12 rural financial institutions in Cambodia, Vietnam and the Philippines through the enhancement of policies and procedures for a newly-developed agri-microfinance loan product: Conducted under the “Improving Financial Inclusion and Social Impact toward Food Security in Southeast Asia” program, funded by the European Union and Agence Francaise de Developpement, 2010-13.
  • External client protection assessments of Lamac Multi-Purpose Cooperative and Community Economic Ventures, Inc. in the Philippines: Conducted under the “Improving Financial Inclusion and Social Impact toward Food Security in Southeast Asia” program, funded by the European Union and AFD, 2010-13.
  • Orientation on Client Protection Principles (2 1⁄2 days each) and guidance in completing the Smart Campaign’s Getting Started Questionnaire for six MFIs in the Philippines: Conducted under the “Improving Financial Inclusion and Social Impact toward Food Security in Southeast Asia” program, funded by the European Union and Agence Francaise de Developpement, 2010-13